Contact the FDA Import Program
This page contains a list of contact information for the FDA Import Program by topic.
Click on the topic name to view the contact information.
- To check the status of your shipment: Import Trade Auxiliary Communication System (ITACS).
- You will need your shipment's Customs entry number to use ITACS. Contact your broker or filer for assistance.
- For questions on a detained or refused entry: Contact the compliance officer listed on the last page of the Notice of FDA Action (NOA).
- Note: You can obtain NOAs via ITACS with an ITACS account. See the ITACS Account Management Presentation for more information.
FDA Import Field Offices handle port-related issues. Use this interactive map to find the import field office that covers a specific port of entry: FDA Import Offices & Ports of Entry
For questions about the general import process, requirements, or resources:
- Email: Imports@fda.hhs.gov
- Phone: 301-796-0356
Visit the Import Alerts page for information on Detention without Physical Examination (DWPE), import alerts, removal from import alert, or modifications to a firm/product listing on import alert. Contact information for questions related to a specific import alert can be found within the Import Alert "Guidance" section.
- Requests for Removal from Import Alert: ImportAlerts2@fda.hhs.gov
- Requests for Change in Firm Name/Address on Import Alert: ImportAlerts2@fda.hhs.gov
Some facilities and products are subject to registration and listing requirements. Please see this Registration and Listing page for more information.
- To register and/or list, visit: FDA Unified Registration and Listing Systems Technical Assistance
- Call 1-800-216-7331 from 7:30 a.m. to 11:00 p.m. Eastern Time
For information on Prior Notice, including filing Prior Notice in the Prior Notice System Interface (PNSI), visit the Prior Notice page.
- Email: Prior.Notice@fda.hhs.gov
- Phone: 866-521-2297
- International Phone: +1-301-796-0523
For technical assistance with transmitting entries to the FDA, including rejections, error messages, data requirements, etc., please contact the FDA's ACE Support Team at ACE_Support@fda.hhs.gov.
To monitor real-time status, submit documents, submit location of goods, and obtain Notices of FDA Action, please visit ITACS at https://itacs.fda.gov.
- For more information, including resources and step-by-step guides, please see ITACS Resources section on the ITACS page.
- For technical assistance with ITACS, email ITACSSupport@fda.hhs.gov.
For information on the Food Safety Modernization Act (FSMA), including Foreign Supplier Verification Program (FSVP) requirements, please visit the FSMA page.
- Contact the FSMA Technical Assistance Network (TAN) for assistance with FSMA related questions.
As of October 1, 2024, the intake of complaints is the responsibility of the Centers, Human Foods Program, and Office of Chief Scientist. External stakeholders should go to the FDA's SmartHub: SmartHub - Safety Intake Portal - Report a Product Problem or call the FDA's main line: 1-888-INFO-FDA (1-888-463-6332) to report a complaint.
For questions about the regulatory requirements for a specific product or company, please contact the FDA Center that oversees the type of product you wish to import:
- Center for Biologics Evaluation and Research (CBER)
- Center for Drug Evaluation and Research (CDER)
- Center for Devices and Radiological Health (CDRH)
- Human Foods Program (HFP)
- Center for Tobacco Products (CTP)
- Center for Veterinary Medicine (CVM)