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  1. Entry Process

ITACS Questions & Answers

ITACS is an online communication system for submitting entry documentation,  goods availability information and checking entry status for FDA entries. Learn answers to frequently asked questions on FDA’s Import Trade Auxiliary Communication System, ITACS.

Q: What does it mean if ITACS says, “FDA entry status information is not available pending receipt of Conveyance Arrival Notification”?

A: ITACS will provide status information on truck and air shipments only after U.S. Customs and Border Protection (CBP) marks the shipment as having arrived.  You might get this message even if the goods have physically arrived and have received a Conditional Release.  CBP can give a Conditional Release before the entry has arrived.  If you get this message, you may still upload documents via ITACS to allow for FDA review of the entry.  

Q: Why won’t ITACS allow me to submit availability information for my entry?

A: ITACS will allow you to submit availability information only for lines that have been selected for physical examination or sampling.  Otherwise, ITACS will not accept information regarding the availability of goods.

Q: Why won’t ITACS allow me to submit documents for my entry?

A: ITACS will not allow document upload for an entry that has been closed by FDA. This indicates that FDA has made admissibility decisions on all lines of the entry.

Q: My ABI system says “Exam/Sample,” but ITACS says “Pending Review by FDA Compliance Staff.” Is there some discrepancy?

A: No, they refer to the same thing, but the ITACS system is capable of providing more specific entry status information.

Q: Why does the system display the message “no public status available”? 

A: This message indicates that the FDA office has not yet taken an action and the line is pending review.  Receipt of this message does not prevent you from uploading documents. 

Q: Why do I receive a blank screen when I query my entry?

A: FDA has received reports of this blank screen from customers using various browsers.  At times the information is being displayed at the bottom of the screen.  You can scroll down to view the information or try using a different browser. 

Q: Can you review my documents and provide an FDA release if I email you at ITACS?

A: No, the ITACS email address (itacssupport@fda.hhs.gov) is for questions, comments and problem reports about ITACS only.  To submit documents, go to https://itacs.fda.gov.  If you have questions about your specific entry contact the FDA office at the Port of Entry.   

Q: How do I find out further information regarding the status of my entry or pending FDA exam?

A: The most up to date entry status can be viewed via ITACS at https://itacs.fda.gov.  For further information regarding entry status or pending FDA exam contact the FDA office at the Port of Entry

Q: How do I view the documents uploaded to ITACS?

A: ITACS is to be used for providing documentation to FDA.  Documents uploaded via ITACS cannot be viewed by ITACS users.

Q: I can’t open ITACS.  Is it working?

A: Be sure you are using the direct link to ITACS, https://itacs.fda.gov, rather than a bookmarked or saved link.  If you continue to have problems accessing ITACS contact ITACS Support at itacssupport@fda.hhs.gov.

If you have additional questions, please e-mail itacssupport@fda.hhs.gov.