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COMPANY ANNOUNCEMENT

H-E-B Voluntarily Issues Recall Two Variety Packs of Creamy Creations Ice Creams and Sherbets in 3-Ounce Cups Recalled Due to Broken Metal in Processing Equipment

When a company announces a recall, market withdrawal, or safety alert, the FDA posts the company's announcement as a public service. FDA does not endorse either the product or the company.

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H-E-B Voluntarily Issues Recall Two Variety Packs of Creamy Creations Ice Creams and Sherbets in 3-Ounce Cups Recalled Due to Broken Metal in Processing Equipment

Summary

Company Announcement Date:
July 18, 2018
FDA Publish Date:
July 18, 2018
Product Type:
Food & Beverages
Ice Cream/Frozen Dairy
Food & Beverage Safety
Reason for Announcement:
Recall Reason Description
Due to broken metal in processing equipment
Company Name:
H-E-B
Brand Name:
Brand Name(s)
H-E-B
Product Description:
Product Description
Creamy Creations ice creams and sherbets

Company Announcement

H-E-B is voluntarily issuing a recall for two variety packs of Creamy Creations ice cream and sherbets in 3-ounce cups due to broken metal found in processing equipment during routine maintenance. The potentially affected products were distributed only to H-E-B stores in Texas. Please note, the product was not distributed to the Houston area or Mexico.

To date, there have been no injuries reported due to this incident. All products related to this recall have been removed from store shelves. H-E-B is working to have the products back on shelves as soon as possible.

The voluntary recall impacts the following products containing the listed Code Dates, which can be found on the back of the packaging:

UPC
Number
Product Size Code Date
4122081930 Creamy
Creations
Orange Lime
Sherbert Cup
12CT/3OZ
12CT/3OZ 12/09/2018
4122081931 Creamy
Creations
Vanilla
Chocolate Cup
12CT/3OZ
12CT/3OZ 12/10/2018

Customers who purchased the items should stop eating the product and can return it to the store for a full refund. Customers with any questions or concerns may contact H-E-B Customer Service at 1-855-432-4438 Monday through Friday from 8 a.m. to 6 p.m. Central Standard Time.  


Company Contact Information

Consumers:
H-E-B Customer Service
1-855-432-4438

Product Photos