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  1. About ESG

Planned Maintenance and Status History

ESG Operational Status

ESG Operational Status for Production is: Online

ESG Operational Status for Pre-Production is: Online

ESG Uptime for Last Quarter
  WebTrader Uptime AS2 Uptime Total ESG Uptime
Overall 99.7% 99.7% 99.7%
Excluding Scheduled Outages 99.7% 99.7% 99.7%

Note: Target Service Level Agreement for ESG uptime is 99.5%

Planned Maintenance*

  • September 7, 2019
  • October 5, 2019
  • October 26, 2019
  • December 7, 2019
  • December 28, 2019

*Patching is scheduled to occur between 3 AM EST and 8 AM EST unless otherwise noted. The Gateway will not be offline unless otherwise noted. If Production goes offline, Trading Partners will be notified via the listservs.

 

Status History

  • September 09, 2019: WebTrader functionality was not available on the FDA Gateway from September 7, 2019 11PM EST to September 9, 2019 10:45AM EST due to technical issues.

  • August 27, 2019: ESG was not available in Production on August 27, 2019 from 8:53 PM EST until August 27, 2019 10:30 PM EST due to technical issues.

  • June 25, 2019: WebTrader and AS2 functionality was not available on June 25, 2019 from 6:12 PM EST until June 25, 2019 11:53 PM due to technical issues.

  • November 27, 2018: WebTrader functionality was not available on the FDA Gateway in Production on November 27, 2018 from 11 PM EST until November 28, 2018 9 AM EST due to technical issues.

  • September 24, 2018: WebTrader functionality was not available on the FDA Gateway in Production on September 24, 2018 from 04:30 PM EST until September 24, 2018 08:10 PM EST due to technical issues.

  • September 08, 2018: WebTrader functionality was not available on the FDA Gateway in Production on September 08, 2018 from 04:30 AM EST until September 08, 2018 12:15 PM EST due to technical issues.

  • March 10, 2018: WebTrader functionality was not available on the FDA Gateway in Production on March 10, 2018 from 11:00 AM EST until 11:00 PM EST due to network problems.

  • January 18, 2018: AS2 functionality was not available on the FDA Gateway in Production on January 18, 2018 from 6:20 AM EST until 12:30 PM EST due to network problems.

  • January 18, 2018: WebTrader functionality was not available on the FDA Gateway in Production on January 18, 2018 from 6:20 AM EST until 6:30 PM EST due to network problems.

  • June 4, 2017: AS2 functionality was not available on the FDA Gateway in Production on June 4, 2017 11:13 PM EST until June 5, 2017 10:20 AM EST due to technical problems.

  • May 22, 2017: WebTrader and AS2 functionality were not available on the FDA Gateway in Production on May 22, 2017 from 11:50 AM EDT until 12:00 PM EDT due to network problems.

  • May 18, 2017: WebTrader functionality was not available on the FDA Gateway in Production from May 18, 2017 at 9:07 PM EDT until May 19, 2017 at 4:40 PM EDT due to technical problems.

  • February 28, 2017: WebTrader users that were trying to login from 12:00 PM EDT to 12:15 PM EDT were unable to do so. Users that were already logged in, did not experience any issues.

  • February 13, 2017: WebTrader functionality was not available on the FDA Gateway in Production from 12:00 PM EDT to 12:25 PM EDT due to technical problems resolved by a system restart. 

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