Planned Maintenance and Status History
ESG Uptime for Last Quarter
| WebTrader Uptime | AS2 Uptime | Total ESG Uptime | |
| Overall | 99.2% | 100% | 99.6% |
| Excluding Scheduled Outages | 99.2% | 100% | 99.6% |
Note: Target Service Level Agreement for ESG uptime is 99.5%
Planned Maintenance*
- December 5, 2020
- January 9, 2021
*Patching is scheduled to occur between 3 AM EST and 8 AM EST unless otherwise noted. The Gateway will not be offline unless otherwise noted. If Production goes offline, Trading Partners will be notified via the listservs.
Status History
•November 2, 2020: ESG Production and Non-Production systems were not available due to a technical issue on November 2, 2020 12:50 PM EDT until November 2, 2020 4:05 PM EDT.
•August 31, 2020: ESG was not available for Production Web Trader users on August 31, 2020 from 11:30 AM EDT until August 31, 2020 5:15 PM EDT due to technical issues.
•August 7, 2020: ESG was not available in Production on August 7, 2020 from 9:31 PM EDT until August 8, 2020 12:50 AM EDT due to a technical issue.
•May 27, 2020: ESG Production and Non-Production systems were not available due to a technical issue on May 27, 2020 10:04 PM EDT until May 28, 2020 1:01 AM EDT.
•January 28, 2020: ESG was not available in Production on January 28, 2020 from 4:30 PM EST until January 28, 2020 5:30 PM EST due to technical issues.
•December 3, 2019: ESG was not available in Production for WebTrader users on December 3, 2019 from 12:30 AM EST until December 3, 2019 2:30 AM EST due to technical issues.
•November 29, 2019: ESG was not available in Production on November 29, 2019 from 3:15 AM EST until November 29, 2019 11:30 AM EST due to technical issues.
•September 09, 2019: WebTrader functionality was not available on the FDA Gateway from September 7, 2019 11PM EST to September 9, 2019 10:45AM EST due to technical issues.
September 09, 2019: WebTrader functionality was not available on the FDA Gateway from September 7, 2019 11PM EST to September 9, 2019 10:45AM EST due to technical issues.
August 27, 2019: ESG was not available in Production on August 27, 2019 from 8:53 PM EST until August 27, 2019 10:30 PM EST due to technical issues.
June 25, 2019: WebTrader and AS2 functionality was not available on June 25, 2019 from 6:12 PM EST until June 25, 2019 11:53 PM due to technical issues.
November 27, 2018: WebTrader functionality was not available on the FDA Gateway in Production on November 27, 2018 from 11 PM EST until November 28, 2018 9 AM EST due to technical issues.
September 24, 2018: WebTrader functionality was not available on the FDA Gateway in Production on September 24, 2018 from 04:30 PM EST until September 24, 2018 08:10 PM EST due to technical issues.
September 08, 2018: WebTrader functionality was not available on the FDA Gateway in Production on September 08, 2018 from 04:30 AM EST until September 08, 2018 12:15 PM EST due to technical issues.
March 10, 2018: WebTrader functionality was not available on the FDA Gateway in Production on March 10, 2018 from 11:00 AM EST until 11:00 PM EST due to network problems.
January 18, 2018: AS2 functionality was not available on the FDA Gateway in Production on January 18, 2018 from 6:20 AM EST until 12:30 PM EST due to network problems.
January 18, 2018: WebTrader functionality was not available on the FDA Gateway in Production on January 18, 2018 from 6:20 AM EST until 6:30 PM EST due to network problems.
June 4, 2017: AS2 functionality was not available on the FDA Gateway in Production on June 4, 2017 11:13 PM EST until June 5, 2017 10:20 AM EST due to technical problems.
May 22, 2017: WebTrader and AS2 functionality were not available on the FDA Gateway in Production on May 22, 2017 from 11:50 AM EDT until 12:00 PM EDT due to network problems.
May 18, 2017: WebTrader functionality was not available on the FDA Gateway in Production from May 18, 2017 at 9:07 PM EDT until May 19, 2017 at 4:40 PM EDT due to technical problems.
February 28, 2017: WebTrader users that were trying to login from 12:00 PM EDT to 12:15 PM EDT were unable to do so. Users that were already logged in, did not experience any issues.
February 13, 2017: WebTrader functionality was not available on the FDA Gateway in Production from 12:00 PM EDT to 12:25 PM EDT due to technical problems resolved by a system restart.