U.S. flag An official website of the United States government

U.S. Food and Drug Administration
  1. Home
  2. For Industry
  3. Electronic Submissions Gateway
  4. About ESG
  5. Planned Maintenance and Status History
  1. About ESG

Planned Maintenance and Status History

ESG Uptime for Last Quarter

  WebTrader Uptime AS2 Uptime Total ESG Uptime
Overall 99.9% 99.9% 99.9%
Excluding Scheduled Outages 99.9% 99.9% 99.9%

Note: Target Service Level Agreement for ESG uptime is 99.5%

Planned Maintenance*

  • July 9, 2021

  • July 10, 2021

  • July 11, 2021

  • July 31, 2021

  • August 7, 2021 12:00 AM to August 8, 2021 12:00 AM

  • August 29, 2021

*Patching is scheduled to occur between 3 AM EST and 8 AM EST unless otherwise noted. The Gateway will not be offline unless otherwise noted. If Production goes offline, Trading Partners will be notified via the listservs.

Status History

  • May 28, 2021: ESG was not available for Production Web Trader and AS2 users on May 28, 2021 from 4:30 PM EDT until May 28, 2021 4:50 PM EDT due to technical issues.

  • November 2, 2020: ESG Production and Non-Production systems were not available due to a technical issue on November 2, 2020 12:50 PM EDT until November 2, 2020 4:05 PM EDT.

  • August 31, 2020: ESG was not available for Production Web Trader users on August 31, 2020 from 11:30 AM EDT until August 31, 2020 5:15 PM EDT due to technical issues.

  • August 7, 2020: ESG was not available in Production on August 7, 2020 from 9:31 PM EDT until August 8, 2020 12:50 AM EDT due to a technical issue.

  • May 27, 2020: ESG Production and Non-Production systems were not available due to a technical issue on May 27, 2020 10:04 PM EDT until May 28, 2020 1:01 AM EDT.

  • January 28, 2020: ESG was not available in Production on January 28, 2020 from 4:30 PM EST until January 28, 2020 5:30 PM EST due to technical issues.

    View Previous Outages

Back to Top