Safety

Company Announcement

When a company announces a recall, market withdrawal, or safety alert, the FDA posts the company's announcement as a public service. FDA does not endorse either the product or the company.

H-E-B Voluntarily Issues Recall Two Variety Packs of Creamy Creations Ice Creams and Sherbets in 3-Ounce Cups Recalled due to Broken Metal in Processing Equipment

For Immediate Release

July 18, 2018

Contact

Consumers

H-E-B Customer Service
1-855-432-4438

 

Announcement

H-E-B is voluntarily issuing a recall for two variety packs of Creamy Creations ice cream and sherbets in 3-ounce cups due to broken metal found in processing equipment during routine maintenance. The potentially affected products were distributed only to H-E-B stores in Texas. Please note, the product was not distributed to the Houston area or Mexico.

To date, there have been no injuries reported due to this incident. All products related to this recall have been removed from store shelves. H-E-B is working to have the products back on shelves as soon as possible.

The voluntary recall impacts the following products containing the listed Code Dates, which can be found on the back of the packaging:

UPC
Number
ProductSizeCode Date
4122081930Creamy
Creations
Orange Lime
Sherbert Cup
12CT/3OZ
12CT/3OZ12/09/2018
4122081931Creamy
Creations
Vanilla
Chocolate Cup
12CT/3OZ
12CT/3OZ12/10/2018

Customers who purchased the items should stop eating the product and can return it to the store for a full refund. Customers with any questions or concerns may contact H-E-B Customer Service at 1-855-432-4438 Monday through Friday from 8 a.m. to 6 p.m. Central Standard Time.

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Product Photos

“Product image, Creamy Creations Orange Lime Sherbet Cup 12CT/3OZ”

“Product image, Creamy Creations Vanilla Chocolate Cup 12CT/3OZ”

Page Last Updated: 07/18/2018
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