Phone: 1(800) 638-2041 or (301) 796-7100
Press 1 to speak to the Consumer Team
Press 2 to speak to the Industry Team
|Hours of Operation:
9:00 am – 12:30 pm Eastern Time
1:00 pm – 4:30 pm Eastern Time
Industry Hotline: COVID-19 Diagnostic Tests and Shortages
For Industry Questions: COVID-19 diagnostic tests and COVID-19 device shortages, including all personal protective equipment (PPE), such as masks and respirators.
- Phone our toll-free line, 1-888-INFO-FDA, and choose option *
Hours: Monday-Friday, 8:00 a.m.-8:00 p.m. EDT, except Federal holidays.
What We Do
The Division of Industry and Consumer Education (DICE) answers questions (by phone and email) from the medical device industry and consumers of medical devices and radiation-emitting electronic products. In addition, DICE develops educational resources for the FDA website to help the medical device industry understand FDA regulations and policies.
How We Can Help You
If you have a question about a medical device topic, we may be able to help you. Please contact us! We will respond to your question within 3-4 days (excluding weekends and holidays).
To educate our stakeholders with understandable and accessible science-based regulatory information about medical devices and radiation-emitting electronic products.
Our stakeholders include the medical device industry, consumers, patients, healthcare providers, FDA colleagues, and other Federal, State, and local government agencies.
To achieve our mission, we stay current on regulatory issues and new scientific advances, anticipate our stakeholder needs and ensure that the information we disseminate is accurate, timely, and appropriately targeted for each audience.
Our stakeholders always have accurate, timely, targeted, and useful educational information about medical devices and radiation-emitting electronic products.
DICE correspondence constitutes an informal communication that represents the best judgment at the time of the communication, but does not constitute an advisory opinion, does not necessarily represent the formal position of FDA, and does not bind or otherwise obligate or commit the agency to the views expressed.
Center for Devices and Radiological Health
Food and Drug Administration
10903 New Hampshire Ave
Silver Spring, MD 20993
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Information and news on device recalls, other safety issues, approvals, and other device and radiation-emitting product topics.