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  1. Create an ESG Account

Frequently Asked Questions - Errors


  1. Question: Why did I receive a disk space error when sending a submission using the FDA ESG web interface?

    Answer: Every time a submission is sent to the FDA ESG via the web interface, a backup copy of the packaged (encrypted, tar'd & gzipped) submission file is stored on the local PC.   This backup file is stored under:
            C:\Documents and Settings\\.cyclone\backup.
    Make sure there is ample disk space to backup the submission. It is recommended that you have disc space of at least three times the size of the transmission. 
    The backup copies can be deleted by first logging in to the FDA ESG web interface.  Then go to: WebTrader >> Recent Folder >> Sent.
    Select the desired entries for deletion.  This will remove entries from the Sent view and will also remove the backup files from the backup directory on the local PC.


  2. Question: Why did I receive a signing encryption error?

    Answer: Be sure to use the public key certificate that matches the certificate on file with FDA ESG.  Verify the correct public key certificate was uploaded during the registration process by contacting the FDA ESG administrator and comparing the md5 fingerprints within the certificate.


  3. Question: Why did I receive a private key error? 

    Answer: This error occurs when there is a mismatch between the public and private key for a certificate.  Check to ensure the correct private key for the public certificate sent to the FDA ESG is in place.  Obtain the correct private key and resend the document.


  4. Question: The following error was received when trying to import a digital certificate using the FDA ESG Web interface: 
           "Invalid certificate file
            An error has occurred while importing the certificate file. Most likely you selected the wrong file type."

    Answer: 1) Check the file extension.  The file extension must be ".p7b" or ".cer".  Files with these extensions represent the public key part of the certificate.  Only the public key part of the certificate can be imported.  Reference Appendix C, Digital Certificates in the User Guide for more information.
    2) Make sure the local PC has been configured to recognize and use the digital certificate.  Reference the operating system instructions on the local PC for more information.

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