Industry and Consumer Assistance on Food, Cosmetics, and Dietary Supplements

The purpose of this page is to provide food industry members and consumers information on food, cosmetic, and dietary supplement topics. You will find links to popular topics.

Frequently Requested Information

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For Consumers

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Resources from Other Government Agencies

Department of Health and Human Services (HHS)

Centers for Disease Control and Prevention
Please contact CDC to ask questions about public health.
Toll-free Telephone: 1-800-CDC-INFO (1-800-232-4636) (Monday through Friday, 6:00 a.m. to 6:00 p.m. MT)
TTY: 1-888-232-6348
E-Mail: Contact CDC-INFO

Department of Agriculture (USDA)

Consumer & Food Safety Educators
Please contact USDA to ask questions concerning meat and poultry and egg products.
FSIS Virtual Representative available 24/7 at (English and Spanish)
USDA Meat & Poultry Hotline: 1-888-MPHotline (1-888-674-6854)
(Monday through Friday, 10:00 a.m. to 4:00 p.m.; recorded messages available 24/7 in
English and Spanish)
E-Mail: Meat and Poultry Hotline

Business & Industry
Please contact USDA to ask questions concerning meat and poultry and egg products.
Policy Development Division
Hotline: 1-800-233-3935 (Monday through Friday, 6:00 a.m. to 5:00 p.m. CT)
Telephone: 402-344-5000
Fax: 402-344-5005
You may also use AskFSIS disclaimer icon to ask inspection/policy questions.

Department of Commerce

National Oceanic and Atmospheric Administration (NOAA) Seafood Inspection Program
Please contact the Seafood Inspection Program to ask questions regarding inspection services for fish, shellfish, and fishery products.
Toll–free Telephone: 1-800-422-2750 (Monday through Friday, 7:00 a.m. to 5:00 p.m. ET)
Telephone: 301-427-8300
E-Mail: NOAA Seafood Inspection Program

Consumer Product Safety Commission (CPSC)

Please contact CPSC for answers to questions regarding consumer products.
Toll-free Consumer Hotline: 1-800-638-2772 (Monday through Friday, 8:00 a.m. to 5:30 p.m. ET)
General Information: 301-504-7923 (Monday through Friday, 8:00 a.m. to 4:30 p.m. ET)
TTY: 1-800-638-8270, 301-595-7054 (Messages can be left at any time.)
E-Mail: CPSC Information Center

Department of Homeland Security

U.S. Customs and Border Protection
Please contact DHS to ask questions or to report incidents.
Toll–free Telephone: 1-877-227-5511
Telephone: 202-325-8000 (Monday through Friday, 8:30 a.m. to 5:00 p.m. ET)
TTY: 1-866-880-6582
E-Mail: CBP INFO Center

Environmental Protection Agency (EPA)

National Pesticide Information Center
Please contact NPIC to ask questions regarding pesticides and pesticide-related topics.
Toll-free Telephone: 1-800-858-7378 (Monday through Friday, 7:30 a.m. to 3:30 p.m. PT; )
Telephone: 541-737-6091
Fax: 541-737-0761
E-Mail: National Pesticide Information Center

Safe Drinking Water Hotline
Please contact the Safe Drinking Water Hotline to ask questions regarding drinking water and groundwater programs.
Toll-free Telephone: 1-800-426-4791
(Monday through Friday, 10:00 a.m. to 4:00 p.m. ET; help is available in English and Spanish.)
E-Mail: Ticket System

Federal Trade Commission (FTC)

Consumer Response Center
Contact FTC  to ask questions regarding fraudulent, deceptive, and unfair business practices in the marketplace.
Toll-free Telephone: 1-877-FTC-HELP (1-877-382-4357)
(Monday through Friday, 9:00 a.m. to 8:00 p.m. ET)
TTY: 1-866-653-4261
E-Mail: FTC Complaint Assistant

Department of the Interior

Fish and Wildlife Service
Please contact the Fish and Wildlife Service to ask questions regarding the conservation, protection, and enhancement of fish, wildlife, plants, and their habitats.
Toll-free Telephone: 1-800-344-WILD (1-800-344-9453)

(Monday through Friday, 8:00 a.m. to 8:00 p.m. ET; international calls can be made to this number
although they will not necessarily be toll free.)
E-Mail: Office of External Affairs

Department of the Treasury

Alcohol and Tobacco Tax and Trade Bureau
Please contact TTB to ask questions regarding alcoholic beverage products in the marketplace. Consumer complaints about misleading advertising of alcoholic beverages can also be made here.

Fraud, Diversion, and Illegal Activity
Tipline: 1-855-TTB-TIPS (1-855-882-8477)
Telephone for the hearing impaired: 202-882-9914
E-Mail: TTB Fraud Hotline 

Contacting Us About FSMA

The FDA Food Safety Modernization Act (FSMA), the most sweeping reform of our food safety laws in more than 70 years, was signed into law by President Obama on January 4, 2011. It aims to ensure the U.S. food supply is safe by shifting the focus from responding to contamination to preventing it.

Learn about How to Contact FDA About FSMA.

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Contact Us

For additional assistance, please contact the CFSAN Information Center.

By Phone

1-888-SAFEFOOD (1-888-723-3366)
10:00 AM - 4:00 PM EST
Closed Thursdays 12:30 PM – 1:30 PM EST

Electronic Inquiries

Submit Your Question

By Mail

Center for Food Safety and Applied Nutrition
Food and Drug Administration
HFS 009
5100 Paint Branch Parkway
College Park, MD 20740

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Page Last Updated: 05/22/2016
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