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U.S. Department of Health and Human Services

Animal & Veterinary

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How to Report a Complaint about Jerky Pet Treats

If your dog is currently sick or has recently been sick, and you believe it is connected to Jerky Pet Treats, please submit a report to the FDA through the Safety Reporting Portal. You may need to work with your veterinarian to submit the needed information. To help us more easily track your report, please submit your report online. If you cannot file your report online, please contact FDA at 240-276-9300 for assistance.

FDA is looking for specific information, especially medical records with blood, urine and/or tissue test results, from recent or currently ongoing cases.

Please contact your veterinarian to obtain this information, or ask your veterinarian to file a report on your pet’s behalf.

Your report to FDA is important. After you have reported the problem to FDA, we will determine what type of follow-up is necessary and whether your particular sample will be collected for analysis. Even if your particular sample is not tested, your report to FDA will help us in our investigation. You may have your treat tested by a private laboratory if you wish; however, it may be costly to have numerous tests conducted on your sample. Please note that FDA cannot cover your private laboratory testing costs. Please be assured that FDA continues to devote time, energy and resources at multiple levels of the agency to determine the root cause of the reported illnesses.

Here’s what information will be most helpful:

Information about your pet:

  • Species (dog, cat)
  • Age, weight, breed, pregnant, spayed/neutered
  • Previous health status of pet
  • Any pre-existing conditions your pet has
  • Whether you give your pet any other foods, treats, dietary supplements or drugs
  • How much of the suspected product your pet normally consumes
  • How much of the “suspect” product was consumed from the package?
  • How much of the product you still have
  • Clinical signs exhibited by your pet (such as vomiting, diarrhea, lethargy)
  • How soon after consuming the product the clinical signs appeared
  • Your veterinarian’s contact information, diagnosis and medical records for your pet
  • Results of any diagnostic laboratory testing performed on your pet
  • How many pets consuming the product exhibited clinical symptoms
  • Whether any pets that consumed the product are not affected
  • Whether your pet spends time outdoors unsupervised
  • Why you suspect the pet food caused the illness

Product description:

  • Exact name of the product and product description (as stated on the product label)
  • Type of container (e.g. box, bag, can, pouch, etc.)
  • Product intended to be refrigerated, frozen, or stored at room temperature
  • Lot number - This number is often hard to find and difficult to read. It is stamped onto the product packaging and typically includes a combination of letters and numbers, and is always in close proximity to the best by/before or expiration date (if the product has a best by/before or expiration date). The lot number is very important as it helps us determine the manufacturing plant as well as the production date.
  • Best by, best before or expiration date
  • UPC code (also known as the bar code)
  • Net weight
  • Purchase date and exact location where purchased.
  • Results of any laboratory testing performed on the pet food product
  • How the food was stored, prepared, and handled