NOW Health Group Dietary Supplements: Recall - Mislabeling


NOW Elderberry 500mg 60 VegCaps - Product Code 4667, Lot #1966914 (57 units)
NOW Andrographis Ext 400 mg 90 VegCaps - Product Code 4591, Lot #1966914 (8 units)
NOW Gingko Biloba 60mg 120 VegCaps - Product Code 4687, Lot #1969778 (77 units)
NOW Burdock Root 430mg 100 Caps - Product Code 4608, Lot #1969778 (8 units)
NOW Goldenseal Root 500mg 100 Caps - Product Code 4692, Lot #1961645 (12 units)
NOW Cranberry Ext Caps 90 VegCaps - Product Code 4632, Lot #1961645 (3 units)

[Posted 03/22/2016]

AUDIENCE: Consumers

ISSUE:  NOW Health Group, Inc. is recalling limited quantities of six dietary supplements that are mislabeled due to a printing error from the label supplier. The recall affects approximately 165 total units that were distributed nationally and sold in retail stores and online. No other NOW products are affected or are involved in this recall.

Two of the products, Goldenseal Root 500mg 100 caps - Product Code 4692, Lot #1961645 and Cranberry Ext Caps 90 VegCaps - Product Code 4632, Lot #1961645, have undeclared allergens (SOY). People who have an allergy or severe sensitivity to soy run the risk of serious or life-threatening allergic reaction if they consume these products.

BACKGROUND: The product code is located on the label and the lot number is located on the bottom of the bottle. The bottle is white plastic with a purple lid and an orange NOW label. A limited number of units were sold between February 2, 2016 and March 11, 2016. See the Press Release for product photos.

RECOMMENDATION: Consumers who have purchased these recalled products should stop using the product immediately and return it to place of purchase for a full refund.  Consumers should contact their physician or healthcare provider if they believe they have experienced any adverse events related with the use of these products.

Consumers with questions regarding this recall can contact NOW’s Customer Service Department by phone at 888-NOW-FOODS (888-669-3663) Monday through Friday, 8 a.m. to 6 p.m. Central Time.

Healthcare professionals and patients are encouraged to report adverse events or side effects related to the use of these products to the FDA's MedWatch Safety Information and Adverse Event Reporting Program:

  • Complete and submit the report Online:
  • Download form or call 1-800-332-1088 to request a reporting form, then complete and return to the address on the pre-addressed form, or submit by fax to 1-800-FDA-0178

[03/22/2016 - Press Release - NOW Health Group, Inc]

Page Last Updated: 03/22/2016
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