[Federal Register: March 4, 2005 (Volume 70, Number 42)]
[Page 10648]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]



Food and Drug Administration

[Docket No. 2004N-0401]

Agency Information Collection Activities; Submission for Office 
of Management and Budget Review; Comment Request; Customer/Partner 
Service Surveys

AGENCY:  Food and Drug Administration, HHS.

ACTION:  Notice.


SUMMARY:  The Food and Drug Administration (FDA) is announcing that a 
proposed collection of information has been submitted to the Office of 
Management and Budget (OMB) for review and clearance under the 
Paperwork Reduction Act of 1995.

DATES: Fax written comments on the collection of information by April 
4, 2005.

ADDRESSES:  OMB is still experiencing significant delays in the regular 
mail, including first class and express mail, and messenger deliveries 
are not being accepted. To ensure that comments on the information 
collection are received, OMB recommends that written comments be faxed 
to the Office of Information and Regulatory Affairs, OMB, Attn: Fumie 
Yokota, Desk Officer for FDA, FAX: 202-395-6974.

FOR FURTHER INFORMATION CONTACT:  Jonna Capezzuto, Office of Management 
Programs (HFA-250), Food and Drug Administration, 5600 Fishers Lane, 
Rockville, MD 20857, 301-827-4659.

SUPPLEMENTARY INFORMATION: In compliance with 44 U.S.C. 3507, FDA has 
submitted the following proposed collection of information to OMB for 
review and clearance.

Customer/Partner Service Surveys--(OMB Control Number 0910-0360)--

    Under section 903 of the Federal Food, Drug, and Cosmetic Act (21 
U.S.C. 393), FDA is authorized to conduct research and public 
information programs about regulated products and responsibilities of 
the agency. Executive Order 12862, entitled ``Setting Customer Service 
Standard,'' directs Federal agencies that ``provide significant 
services directly to the public'' to ``survey customers to determine 
the kind and quality of services they want and their level of 
satisfaction with existing services.'' FDA is seeking OMB clearance to 
conduct a series of surveys to implement Executive Order 12862. 
Participation in the surveys is voluntary. This request covers 
customer/partner service surveys of regulated entities, such as the 
following: Food processors; cosmetic drug, biologic and medical device 
manufacturers; consumers; and health professionals. The request also 
covers ``partner'' (State and local governments) customer service 
    FDA will use the information from these surveys to identify 
strengths and weaknesses in service to customers/partners and to make 
improvements. The surveys will measure timeliness, appropriateness and 
accuracy of information, courtesy, and problem resolution in the 
context of individual programs.
    FDA projects that approximately 15 customer/partner service surveys 
will be conducted per year, with a sample of between 50 and 6,000 
customers, requiring an average of 18 minutes for review and completion 
for each survey. Some of these surveys will be repeats of earlier 
surveys, for purposes of monitoring customer/partner service and 
developing long-term data.
    In the Federal Register of September 16, 2004 (69 FR 55823), FDA 
published a 60-day notice requesting public comment on the information 
collection provisions. No comments were received.
    FDA estimates the burden of this collection of information as 

                                 Table 1.--Estimated Annual Reporting Burden\1\
                                           Annual Frequency per    Total Annual      Hours per
Type of Survey     No. of Respondents            Response            Responses      Respondent      Total Hours
Mail/telephone/                  15,000                        1          15,000             .30           4,500
\1\There are no capital costs or operating and maintenance costs associated with this collection of information.

    Dated: February 25, 2005.
Jeffrey Shuren,
Assistant Commissioner for Policy.
[FR Doc. 05-4160 Filed 3-3-05; 8:45 am]