Inspections, Compliance, Enforcement, and Criminal Investigations

Information Notice on Certain Stolen Consumer Health Products from GlaxoSmithKline (Chicago, IL)

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Date Posted: 9/24/2013

GlaxoSmithKline (GSK) is working with the U.S. Food and Drug Administration, Office of Criminal Investigations, the Atlanta District Office (FDA), and Chicago Law Enforcement authorities to recover product that was stolen from a third-party carrier’s yard in Chicago, Illinois while waiting to be transported to Orlando, FL on September 7, 2013. The products stolen were full cases of a wide variety of products including Gaviscon, OsCal, Polident, Sarna, Tums, Nicorette, and Aquafresh and Sensodyne toothpastes.  In every instance, the stolen product is finished product ready for retail sale.

Anyone who has information regarding this incident or has received suspicious or unsolicited offers for the product in question after September 7, 2013, the date of the theft, is encouraged  to contact the U.S. Food and Drug Administration (FDA) Office of Criminal Investigations at 1-800-551-3989 or by visiting the OCI Web Site (  Patient or customer inquiries related to this incident should be directed to GSK's Customer Response Center at 1-800-897-7535.

GlaxoSmithKline products are delivered in tamper-evident packaging or appropriate packaging to protect product integrity.  GSK advises physicians, retailers, and consumers to check all products for signs of tampering or damage prior to use.  Do not use the product if the packaging appears to have been disturbed in any way.  It is always advisable to purchase product only from trusted and reliable sources and to be aware that an unusually low price may be an indication that the product may have been stolen.

GlaxoSmithKline - one of the world’s leading research-based pharmaceutical and healthcare companies - is committed to improving the quality of human life by enabling people to do more, feel better and live longer.  For further information please visit

GlaxoSmithKline Enquiries:
US Media enquiries:
Teresa Caro
Manager of Communications, Consumer Healthcare Supply Chain North America
Office: 973-778-9000

Page Last Updated: 01/28/2015
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