Inspections, Compliance, Enforcement, and Criminal Investigations

Information Notice on Certain Stolen Consumer Health Products from GlaxoSmithKline

FDA posts press releases and other notices from firms as a service to consumes, the media, and other interested parties.

July 14, 2010

GlaxoSmithKline is working with U.S. Food and Drug Administration, Office of Criminal Investigations, the Atlanta District Office (FDA), and other law enforcement officials to recover product that was stolen while being transported from a storage facility in York, PA to various locations on June 27, 2010.  The products stolen were full cases of a wide variety of products that were retail-ready, including Breathe Right strips, Beano, Tums, alli, Nicorette, and Aquafresh and Sensodyne toothpastes.In every instance, the stolen product represents a very small portion of each product lot.

GlaxoSmithKline, along with FDA and local authorities, has initiated efforts to locate the stolen product and identify the individuals who were involved in the theft.

Anyone who has information regarding this incident or has received suspicious or unsolicited offers for the product in question after the date of the theft is encouraged to contact the U.S. Food and Drug Administration (FDA) Office of Criminal Investigations at 1-800-551-3989 or by visiting the OCI Web Site (  Consumer inquiries for the company should be directed to GSK’s Customer Response Center at 1-888-825-5249.

GlaxoSmithKline products are delivered in tamper-evident packages or appropriate packaging to protect product integrity.  GSK and the FDA advise physicians, retailers, and consumers to check all products for signs of tampering or damage prior to use.  Do not use the product if the packaging appears to have been disturbed in any way.  It is always advisable to purchase product only from trusted and reliable sources and to be aware that an unusually low price may be an indication that the product has been stolen.

GlaxoSmithKline - one of the world’s leading research-based pharmaceutical and healthcare companies - is committed to improving the quality of human life by enabling people to do more, feel better and live longer.  For further information please visit www.gsk.comdisclaimer icon.

Page Last Updated: 01/28/2015
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