Inspections, Compliance, Enforcement, and Criminal Investigations

Information Notice on Certain Stolen Over-the-Counter Products from GlaxoSmithKline Consumer Healthcare, NA

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GlaxoSmithKline Consumer Healthcare is working with the U.S. Food and Drug Administration, Office of Criminal Investigations, the Atlanta District Office (FDA), and other law enforcement officials to recover cases of certain lots of retail-ready consumer healthcare products which were in a tractor trailer stolen from a freight consolidator facility in Memphis, Tennessee on November 12, 2009. The products stolen were full cases of a wide variety of products, including Tums antacid, Sensodyne and Aquafresh toothpaste and Nicorette gum. In every instance, the stolen product represents a very small portion of each product lot.

GSK Consumer Healthcare, along with FDA and local authorities, has initiated efforts to locate the stolen product and identify the individuals who were involved in the theft.

The FDA is requesting information regarding any suspected stolen products be reported to FDA’s Office of Criminal Investigations (OCI) by calling 800-551-3989 or by visiting the OCI Web Site (

GSK Consumer Healthcare and the FDA advise retailers and consumers to check all over-the-counter products for any sign of tampering or damage prior to purchase and/or use. Most over-the-counter products have tamper-evident features, such as foil seals under bottle caps or printed overwrap on cartons. Check the label for a description of the tamper-evident feature and do not use the product if that feature is missing or disturbed. It is always advisable to purchase product only from trusted and reliable sources, and to be aware that an unusually low price may be an indication that the product has been stolen.

Page Last Updated: 01/28/2015
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