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U.S. Department of Health and Human Services

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Volume I - 4.8 Complaints

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ORA Laboratory Policies

Food and Drug Administration

DOCUMENT NO.:
ORA-LAB.QM

VERSION NO.:1.9

ORA Laboratory Manual of Quality Policies

EFFECTIVE DATE:
10-01-03
REVISED:
01-22-13

The laboratory has a complaint procedure describing the process for the receipt and recording of complaints received from any party. Records of all complaints received are maintained according to the procedure. Complaints identified as nonconformities are processed according to Volume I, Section 4.11 Corrective Action.

Related Procedures