ORA Laboratory Policies
Food and Drug Administration
The laboratory has a complaint procedure describing the process for the receipt and recording of complaints received from any party. Records of all complaints received are maintained according to the procedure. Complaints identified as nonconformities are processed according to Volume I, Section 4.11 Corrective Action.
- Each ORA laboratory has its own procedure for handling complaints. A template is provided. See Volume II, Section I, ORA-LAB.4.8 Complaints.
- ORA-QMS.009, Complaints and Other Feedback