• Decrease font size
  • Return font size to normal
  • Increase font size
U.S. Department of Health and Human Services

Radiation-Emitting Products

  • Print
  • Share
  • E-mail

May consumer complaints be handled by a third party acting on behalf of the facility?

Policy Guidance Help System logo

Yes. A third party may handle complaints for the facility if it is part of the facility’s written Standard Operating Procedures (SOP) for handling complaints. However, under MQSA, the facility bears the ultimate responsibility for meeting the regulations related to the consumer complaint mechanism.

Back to Consumer Complaints