Mammography Quality Standards Act (MQSA) Facility Satisfaction Survey: 
(fulfills requirements of Executive Order 12862, "Setting Customer Service Standards")

• Highlights of the 2001 Facility Satisfaction Survey
  [PDF] (posted 12/28/01)
• Summary of Major Findings, 1997 Survey [PDF]
• Report of Findings, 1997 Survey [PDF]
  Note this document consists of a very large file and will take a long time to download.

In 2001, the Division of Mammography Quality and Radiation Programs (DMQRP) initiated a second facility satisfaction survey to help evaluate and improve both the inspection process and communication with mammography facilities. (The first survey was conducted in 1997.) Results from the 1997 survey were compared with the new data.

The lengthy July 2002 report is complete and is published here in two segments. A cover note is included with each segment to provide background information and discuss actions we have taken or propose to take to address the concerns of respondents.

Other Resources

• The first segment of the MQSA Facility Satisfaction Survey
  
• The second segment of the MQSA Facility Satisfaction Survey