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For Consumers

Live Help is now available on


AIDSinfo recently began a new service on their web site called Live Help. AIDSinfo is a web site sponsored by agencies within the Department of Health and Human Services. AIDSinfo presents federally approved information on HIV/AIDS treatment and prevention guidelines, a comprehensive database of both government and industry-supported HIV/AIDS clinical trials, and information about approved and experimental HIV/AIDS drugs, and vaccines.
Live Help provides confidential, one-on-one assistance via the Internet in an "instant message" like setting. AIDSinfo information specialists are available Monday - Friday, 12:00 p.m. (Noon) - 4:00 p.m. Eastern Time.

Live Help can help you navigate the AIDSinfo web site and/or answer your questions about HIV/AIDS research, clinical trials, and treatment.

AIDSinfo Live Help staff are trained health information specialists who are knowledgeable about HIV/AIDS hotlines, publications, web sites, and other information about HIV/AIDS-related resources.

Although AIDSinfo can offer assistance finding information, they do not provide medical advice. Always consult your health care provider for answers to your personal medical questions.

Live Help can be accessed by using the Live Help icon ( on the AIDSinfo Web site (

Richard Klein
Office of Special Health Issues
Food and Drug Administration

Page Last Updated: 08/01/2014
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