SMG 1117.327

FDA STAFF MANUAL GUIDES, VOLUME I - ORGANIZATIONS AND FUNCTIONS

FOOD AND DRUG ADMINISTRATION

OFFICE OF THE COMMISSIONER

OFFICE OF OPERATIONS

OFFICE OF MANAGEMENT

OFFICE OF SHARED SERVICES

EMPLOYEE RESOURCE AND INFORMATION CENTER

Effective Date: 01/13/2009

1. EMPLOYEE RESOURCE AND INFORMATION CENTER (DAMBCF).

A. Provides information and services through a call center environment to all Food and Drug Administration (FDA) employees for administrative and information technology management issues. Maintains and populates key technology tools and monitors and analyzes operational and customer satisfaction.

B. Provides leadership policy development, and coordination for programs with a financial impact on FDA employees including transit subsidy and childcare subsidy program, fleet management and motor pool management, Presidential Management Fellows Program, Emerging Leaders Program and new employee orientation.

2. AUTHORITY AND EFFECTIVE DATE.

The functional statements for this Office were approved by the Secretary of the Department of Health and Human Services on January 13, 2009.