SMG 1117.24

FDA STAFF MANUAL GUIDES, VOLUME I - ORGANIZATIONS AND FUNCTIONS

FOOD AND DRUG ADMINISTRATION

OFFICE OF THE COMMISSIONER

OFFICE OF OPERATIONS

OFFICE OF INFORMATION MANAGEMENT

DIVISION OF INFRASTRUCTURE OPERATIONS

Effective Date: 04/07/2008

1. DIVISION OF INFRASTRUCTURE OPERATIONS (DAMAE).

A. Manages Agency wide LAN/WAN computer environment, including desktop, laptop, and Personal Digital Assistants (PDAs), as well as utilizes the computer environment for the development, testing, validation and integration of information technology applications throughout the Agency.

B. Oversees and manages day-to-day operations of all FDA telecommunications activities including VoIP and customer support, mailbox management and problem resolution related to FDA Email services.

C. Oversees day-to-day operations and performance of all FDA hardware, including IT resources such as electrical power, HVAC, etc.

D. Provides technical consultation to the Systems Division in identifying appropriate IT hardware, software and infrastructure requirements for new IT applications that support FDA business process needs.

E. Assists CIO Support’s Procurement Team in development and implementation of technical specifications and plans for procurement of IT equipment, software and support services.

F. Manages and coordinates the integration of systems and business applications, including testing of the applications, and coordinates the execution of services acquired by FDA to implement new system design efforts and their underlying infrastructure into operations and maintenance.

G. Collaborates with the Systems Division in the development and implementation of technical standards, policies and procedures to ensure efficient operations and controls of FDA IT systems and infrastructure services are developed and operated.

H. Conducts studies and analyses and perform capacity planning to determine appropriate IT hardware, software and infrastructure requirements and to ensure Agency infrastructure is kept up to date with FDA Technology standards.

2. AUTHORITY AND EFFECTIVE DATE.

The functional statements for this office were approved by the Deputy Commissioner for Operations, Office of Operations on April 7, 2008.