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U.S. Department of Health and Human Services

About FDA

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FDA IM Strategic Plan - Goal #1

 

GOAL #1


Provide Technology on Demand via the modernization of internal infrastructure and the provisioning of external capabilities that optimize the productivity of the FDA workforce

 

DESCRIPTION


At the core, FDA is an information and process driven organization.  The real-time connectivity and access to data and information is essential for daily operations as well as for the integrity of connectivity to the public that we serve and the many partners that work with and are dependent on FDA for the execution of their missions.  This connectivity and access are dependent upon high quality, high availability and high performing data networks, server and application infrastructure, communication services, many simple and advanced computer applications, mobile workforce capabilities, and high quality, rapid and responsive service delivery.   
This goal is intended to drive the modernization of the entire technology infrastructure at FDA as well as to enable the next generation of technologies, business capabilities, mobile services and collaborations that will enable FDA to meet its responsibilities to regulate a diverse, global product supply. 

 

OBJECTIVES


1.1   Modernize Technology Infrastructure and Enable Cloud Computing by 2013

FDA IM provides an Agency-wide, 21st Century computing infrastructure that is secure, efficient, effective, scalable, flexible, and reliable; meets the FDA business requirements; and enhances FDA’s operational capabilities via internal and external infrastructure.

1.2   Deploy an Agile, Net-Centric, Service-Based Technology Environment by 2014

The FDA systems environments must be flexible, reliable, expandable, predictable, resource conservative, maintainable, standards-based and cost effective.

1.3   Develop and deploy a comprehensive set of Workforce Mobility and Virtualization capabilities by 2014

Currently more than a third of the FDA workforce is not headquarters-based or works off-site.  In addition, initiatives to streamline the physical footprint of government agencies have necessitated the development of specific strategies and services aimed at ensuring the productivity of an increasingly virtual workforce.

1.4   Provide business process and workflow management solutions by 2015

Business Process Management solutions (including workflow management technology and tracking of performance metrics) allow efficient use of human resources and optimize productivity.  These tools also facilitate project management, maintenance of system inventories, and monitoring and optimization of system utilization and efficiency.   

 

MAJOR ACTIVITIES and TIMING


Activities

 

FY 2012

 

FY 2013

 

FY 2014

 

FY 2015

 

FY 2016

1.A    Maintain a modern robust multi-tier enterprise computing infrastructure with virtualization

 

X

 

X

 

X

 

X

 

X

1.B    Maintain modern, high-speed redundant networks and telecommunications capability

 

X

 

X

 

X

 

X

 

X

1.C    Maintain consistency and reliability through standardized operational processes and change management

 

X

 

X

 

X

 

X

 

X

1.D   Provide efficient Information Technology (IT) equipment updating, property management, and disposition

 

X

 

X

 

X

 

X

 

X

1.E    Implement service-based architecture capabilities with use of common components

 

 

 

X

 

X

 

X

1.F    Implement efficient, agile, and modular approaches to systems development

 

X

 

X

 

X

 

X

 

X

1.G    Focus on enterprise application development and interoperability to meet business needs

 

 

 

 

X

 

X

1.H    Provide effective, stable, secure, and robust web capabilities and content management

 

X

 

X

 

X

 

X

 

X

1.I     Maintain excellence in implementation and compliance  with government-wide systems and requirements

 

X

 

X

 

X

 

X

 

X

1.J     Provide the virtual office, infrastructure on demand, collaboration, & high capacity storage

 

 

 

X

 

X

 

X

1.K    Provide effective business process, workflow, and project & system management solutions

 

X

 

X

 

X

 

X

 

X

 

KEY PERFORMANCE INDICATORS


  • All infrastructure services are continuously monitored against published and agreed-upon service level agreements
  • Email and network connectivity is 100% available with service levels at or above published service level agreements
  • Actual data storage costs are at or below public sector benchmarks
  • 80% of all IT systems hosting requirements are met by standard infrastructure service offerings
  • Engineering support is available to all prioritized programs/projects
  • Sustained rate of technology upgrade that ranges from 5-15% annually
  • Infrastructure design and strategy are aided via external advice
  • Application performance and availability meet or exceed published service levels

 

 

PROGRESS TO DATE and SUCCESS STORIES


Data Center Modernization to Tier 4

OIM successfully completed the data center modernization and migration project which provided an advanced computing infrastructure that is secure, scalable, flexible and reliable and able to meet the agency's mission. As a result of this initiative, which includes extensive virtualization, the FDA now has a Tier 4 production data center environment with a secure FDA computing environment.

A Tier 4 data center is considered the most robust type of data center and is inherently less prone to failures due to its fully fault-tolerant cooling, power and network links engineered to exceed 99.995% availability (less than 27 minutes of downtime per year).  FDA has formalized the development, test, pre-production, and production environments. This provides an internal cloud computing environment which reduces FDA’s costs for environment setup and support, and provides agility not previously possible.

Server and Environment Virtualization and Consolidation

Additionally, FDA has established consistency and standardization through new operational procedures and processes. Key outcomes achieved which enhance FDA operational efficiency and cost savings include an 89% server reduction through virtualization and a reduction in the number of Agency systems from 397 to 265. Virtualization allows FDA to run multiple systems on a single high-performance server instead of each system requiring a separate server. Through virtualization FDA has reduced the physical server footprint, which demonstrates savings in power consumption costs from a server and data center standpoint and allows FDA to utilize equipment and support resources far more efficiently. Approximately 110 database servers were consolidated into 18 servers, for an 84% reduction of physical equipment. The overall data center infrastructure reliability has increased from 98.3% to 99.9996%, meaning that unscheduled server downtime has been reduced from 6.6 days per calendar year to approximately 30 seconds. A high-performance computing enclave has also been established to support the FDA's bioinformatics initiatives. FDA's new data centers already meet or exceed all 2012 and 2013 Executive Order and HHS green computing and consolidation goals.  Server uptime has been increased, and OIM is committed to evaluating complete end-to-end services to assure maximum customer availability at all points in utilization processes.


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