The Office of Crisis Management (OCM) serves as the FDA’s focal point for coordinating emergency and crisis response activities involving FDA regulated products or in situations when FDA regulated products need to be utilized or deployed. It coordinates intra-agency and inter-agency activities related to crisis management and emergency preparedness and response including the agency's planning of and participation in exercises.
The Office of Crisis Management assists in the development of, and manages, emergency and crisis management policies and programs for FDA to ensure that a structure exists to respond rapidly to an emergency or crisis situation.
The Office of Crisis Management is composed of two components: the Office of Emergency Operations (OEO) and the FDA Emergency Operations Center (EOC).
Office of Emergency Operations
The Office of Emergency Operations serves as the FDA's central emergency coordination point with FDA Field Offices, Headquarters, and Centers.
OEO provides interagency coordination and response to adverse events, foodborne illnesses, injuries, product tampering and man-made and natural disasters.
- Assists in the development of emergency operations plans and incident specific annexes and the design, implementation, and presentation of associated training and exercise programs.
- Represents the Agency at federal, state, local and foreign government meetings and workgroups on emergency preparedness and response.
- Provides nationwide, 24-hour, seven-day-a-week emergency response system.
- Manages the National Consumer Complaint System.