When to Contact

The CVM Ombudsman may be contacted as follows: 

• For information on and clarification of CVM’s internal and external dispute resolution processes for issues related to science and science-based policy. 
• For complaints and disputes involving scientific controversies that have not been resolved through the established agency channels of supervision or review as per 21 CFR 10.75.
   
• For questions involving specific Center policies and procedures and general questions involving veterinary product jurisdiction issues.
   
• For general complaints or comments on current CVM science-based programs, policies and procedures and guidance documents and for suggestions on how they can be improved. 
   
• When an applicant does not know where or how to begin an appeal, little progress is being made going up the chain of command, or about a matter that has not been resolved in the supervisory chain of command procedure.
   
• When a complainant has concerns about raising an issue with the Center. In a memo dated June 29, 1995, from the Commissioner of the FDA, all FDA employees were reminded that companies are free to vigorously challenge agency positions and requirements, and to freely voice their views. By letter of the same date, the Commissioner assured members of Congress that any act or threat of retaliation by any FDA employee is totally unacceptable and will not be tolerated. Anyone who believes that retaliation has occurred, or is likely to occur, is urged to contact the CVM Ombudsman, Center management, or FDA’s Office of the Ombudsman concerning the agency’s Non-Retaliation Policy.

How To Contact The CVM Ombudsman

Marcia K. Larkins, D.V.M.
Ombudsman
FDA Center for Veterinary Medicine
7519 Standish Place HFV-3
Rockville, MD 20855
Phone: (240) 276-9015
Fax: (240) 276-9060
CVMOMBUDSMAN@fda.hhs.gov